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Deposit & Booking Policy
Bookings, Deposits & Refunds
Please be aware that a deposit of £50/£100 is required to reserve your appointment, depending upon the type of service being booked. All new clients will be required to carry out a patch test. This can either be carried out in the salon by one of our stylists, or via the Colour Passport for more information on this please see our colour responsible policy here.
Consultations for all hair services are offered free of charge and are highly recommended for first time clients and for chemical services. To book your free consultation please email firstname.lastname@example.org or if you prefer please call the salon on 0161 654 0626.
Rescheduling / Cancellations
We understand that sometimes extraordinary circumstances are unavoidable, and you may need to change your schedule. We kindly ask that you give us a minimum of 72 hours’ notice to reschedule your appointment. If 72 hours’ notice is not given, unfortunately you will lose your deposit. This also applies to missed appointments or “no shows”.
To avoid any discrepancies, a request to reschedule or cancel your appointment must be given in writing, at least 72 hours prior to your appointment. Please send all cancellation notifications and rescheduling appointment requests to email@example.com
Cancellations and “no shows” leave gaps in our schedule, which cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others.
If you have to cancel your appointment as a result of COVID-19, then your deposit will be honoured and will remain on your individual client account; however, we do ask that you please provide us with as much notice as possible.
We do not offer refunds on booking deposits; however, providing 72 hours’ notice is given, we can transfer your deposit to another appointment at a later date. If you decide to cancel your appointment and you do not wish to re-book for a later date, then unfortunately you will lose your booking deposit.